Take Your Business to The Next Level

• Q1. Do you know what are your gaps in IT?
  • No -> IT Consulting
  • Yes -> Q2. Do you have enough resources to maintain the solution?
    • Yes -> Professional Services
    • No -> Managed Services

We’re upfront that our approach may not be right for everyone – for example, not all businesses and organizations see IT as a necessary requirement. Furthermore, consulting may be unnecessary for small companies that do not need extensive role-based access controls, auditing, and monitoring capabilities – and it can be especially intimidating if there are no dedicated IT staff. We may also decline support for hard requirements that need legacy device/software management that come without the original manufacturer’s support.

Nonetheless, our proposals work best when businesses already have an IT budget in mind, as this allows us to best advise you on how to achieve the best cost-effective ratio for your digital transformation strategy.

We also strongly recommend that businesses who wish to automate their business process using technology have long-term sight. This means, deciding to set aside a fixed budget and allocate resources annually to see growth over the next few years – alongside having a dedicated IT Staff member who can assist you to drive your digital transformation and provide internal support with our guidance.

We usually calculate a suitable budget based of a stipulated IT spend per employee. This cost includes your hardware (such as laptop, handphone, printer, smart card, network equipment, servers etc), software (antivirus, Photoshop, backup software etc.) and services (internet service, email hosting, CRM solution, LOB app development, IT maintenance contracts, IT consulting etc) divided by your total number of employees.

On average, most customers have IT spends that range between US$500 to US$2,500 per employee, per month. Furthermore, a trending benchmark usually involves a base spend of US$150, before slowly increasing the budget in parallel with business growth, as operational costs begin to decrease from the progressive IT automation introduced.

Our Digital Transformation proposals typically range from 3 to 5 years, with each project deployment averaging at about 6 to 12 weeks.

As technology progresses every day, actual deployments may defer from the original proposal. Whenever we find something more cost-effective for your organization, we may tweak part of the proposal to suit your business requirements.

To mitigate this, we provide annual reviews to ensure that your Digital Transformation plan is kept up to date still being flexibility for ever-evolving business landscape.

We offer multi-year, proposal-based bids, that comprise multiple projects and milestones in between.

We typically suggest a “Pay-Per-Milestone” billing model, that allows us to come to agreements ahead of time on deliverables to better manage expectations across your organisation. That way, it’s easier to quantify the number of man-hours required for the start of each milestone and subsequent invoice, thus, preventing bill-shock from any excess hours or additional services, as subject to our stipulated Master Services Agreement.

Most of our services are provided on a remote basis. We do arrange for onsite meetings and deployments when necessary. However, we keep them to a minimum as part of streamlining our process and also keeping your consultation costs low.

Yes, of course! In fact, we recommend conducting support and maintenance after typical office hours. This reduces the impact on users, while allowing for the flexibility to conduct more extensive diagnosis that would otherwise be disruptive during normal operational hours.

While we are headquartered in Singapore, our services and teams extend to organisations worldwide. To date, we have worked with businesses from the US, UK, Greater China Region, and ASEAN, alongside our local clientele.

Everything starts with an initial consultation, where we’ll arrange a time to meet and get-to-know you – where we zoom into your current challenges. If all’s well, we will proceed to prepare a comprehensive Statement of Work (SOW) detailing our entire recommended plan for you, and the take-up necessary to begin.

Next, a couple of other documents are sorted out, including a Mutual Non-Disclosure Agreement (NDA), Master Services Agreement (MSA) and the finalisation of the SOW – this is where invoicing typically begins.

From there, sit-back as we commence on getting to work on your organisation’s well-deserved Digital Transformation!